Privacy Policy Statement

Matrix Origins (Shenzhen) Information Technology Co., Ltd. and its subsidiaries ("Matrix Origins", "we", "us", "our") cares about and respects your privacy, and this Privacy Policy explains how Matrix Origins collects, stores, uses, discloses and otherwise handles information about you in the course of our business. This Privacy Policy explains how Matrix Origin collects, stores, uses, discloses and otherwise processes information about you in the course of our business.

We strongly encourage you to read this Privacy Policy so that you understand our commitment to you and your privacy. If you have any questions about this Privacy Policy, please contact us at [email protected].

1. Information we collect

2. Our use of collected information

3. Sharing and disclosure of personal information

4. Your legal rights to personal information

5. Data retention and deletion

6. Security of your personal information

7. Updates to the privacy policy

8. How to contact us

The information we collect

• Registration Information. Information that you need to fill in when you use the website to register for an account, including, but not limited to, your name, email address, cell phone number, company name, purpose, and other information.

• Feedback. When you use the Site to provide feedback on the use of our products (e.g. "Contact Us"), we collect your account and feedback details.

• Billing Information. When you use a paid instance, you incur expenses. We collect information about income and expenses and billing, including, but not limited to, income and expense details, voucher usage records, billing details, and other information.

• Log Information. When you use the Products through your browser or third-party connectivity tools, we collect logs of your operations for the purpose of analyzing and improving the Products, which include, but are not limited to, information such as your account number, IP address, clicks and searches logs, and page view logs.

• Operational Data. When you use the product to run your data business, we will collect monitoring information of your data business to facilitate us to deal with and solve the problems you encountered as soon as possible, such information includes but is not limited to the resource utilization rate of the machine, the operation status of the instance service, some necessary business statistics information, etc.. We do not directly collect your sensitive data, if necessary and with your consent, we will collect aggregated and desensitized business operation indicators to facilitate the rapid resolution of your business problems.

• Cookie. In order to keep the site working properly, we store a cookie file in your browser containing an identifier, the name of the site, and some numbers and characters.

Our use of collected information

We will collect and process your personal information with your consent in order to better serve you with our products. This information will be used specifically for:

• Establish a quick and easy way to get in touch with you

• Operate, maintain and improve our products

• Enhance your experience with our products by providing suggestions, soliciting feedback, and better communicating and advertising to you

• Responding to your comments and questions and providing technical support and customer service

• Comply with applicable laws, rules or regulations, cooperate and defend legal claims and audits

• Planning and organizing corporate events

Sharing and disclosure of personal information

We will not disclose your personal information to third parties, except in the following circumstances:

• Marketing. With your consent, we disclose your information to third parties for their own marketing purposes in accordance with their separate privacy policies;

• Third Party Services. Third party vendors, consultants or other service providers who work for us and need access to your information to do their jobs. For example, vendors and service providers that provide assistance with marketing, billing, processing credit card payments, data analytics, fraud prevention, network and information security, and technical support;

• Aggregated or anonymized data. We may share your non-directly aggregated or anonymized information with third parties;

• Compliance with Laws. We may publicly disclose your personal information when required to do so by law, legal process, litigation or mandatory requirements of governmental authorities.

• Business Transfers. Any business transfer, merger, financing, acquisition or dissolution transaction in the event of a sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company in the course of a proceeding or negotiation.

Your legal rights to personal information

You may access or modify your personal information in the following ways:

• You can view and modify your personal registration information at https://m1intelligence.cn/members;

• You can contact us at [email protected] to review or correct more personal information;

You can delete your personal information in the following ways:

• Cancellation of account. You can cancel your account by contacting us at [email protected], and we will have our customer service staff complete the cancellation of your account information within 15 business days, after which we will stop providing you with relevant online product services and delete or anonymize your personal information as required by law; If we have a reasonable basis to believe that these requests are fraudulent, unenforceable, or detrimental to the privacy or rights of others, we will refuse to process the request;

• Deletion of Personal Information. You can make a request for deletion of personal information in the following cases:

  • If you find that our handling of personal information violates laws and regulations;

  • If we collect or use your personal information without your consent;

  • If our processing or use of your personal information constitutes a material breach of our agreement with you;

  • You no longer use our products and services.

• In the following cases, we will not be able to respond to your request to delete your personal information:

  • In connection with our obligations under travel laws and regulations;

  • Related to national security and defense security;

  • Directly related to public safety, public health, and significant public interest;

  • Relating to the investigation, prosecution, approval and enforcement of sentences for crimes;

  • We have evidence of subjective malice or abuse of authority on your part;

  • Your request may result in serious damage to the legal rights and interests of other individuals or matrix origins;

  • Trade secrets are involved.

Security of your personal information

The information we collect about you is stored on servers in mainland China. Generally, we retain your information only for as long as we are serving you. We take all reasonable and appropriate measures to protect your personal information against loss, misuse, and unauthorized access, disclosure, alteration, and damage.

Updates to the Privacy Policy

This Privacy Policy is subject to change and we will post it through the company's official website. For major changes, we will provide a more prominent notice in advance.

Contact us

If you have any questions about the content of this policy, please contact us at [email protected] and we will review the implications and respond to your questions as soon as possible.