Privacy Policy Statement
Matrix Origins (Shenzhen) Information Technology Co., Ltd. and its subsidiaries ("Matrix Origins", "we", "us", "our") cares about and respects your privacy, and this Privacy Policy explains how Matrix Origins collects, stores, uses, discloses and otherwise handles information about you in the course of our business.
We strongly encourage you to read this Privacy Policy so that you understand our commitment to you and your privacy. If you have any questions about this Privacy Policy, please contact us at [email protected].
- Information we collect
- Our use of collected information
- Sharing and disclosure of personal information
- Your legal rights to personal information
- Data retention and deletion
- Security of your personal information
- Updates to the privacy policy
- How to contact us
The information we collect
- Registration Information. Information that you need to fill in when you use the website to register for an account, including, but not limited to, your name, email address, cell phone number, company name, purpose, and other information.
- Feedback. When you use the Site to provide feedback on the use of our products (e.g. "Contact Us"), we collect your account and feedback details.
- Billing Information. When you use a paid instance, you incur expenses. We collect information about income and expenses and billing, including, but not limited to, income and expense details, voucher usage records, billing details, and other information.
- Log Information. When you use the Products through your browser or third-party connectivity tools, we collect logs of your operations for the purpose of analyzing and improving the Products, which include, but are not limited to, information such as your account number, IP address, clicks and searches logs, and page view logs.
- Operational Data. When you use the product to run your data business, we will collect monitoring information of your data business to facilitate us to deal with and solve the problems you encountered as soon as possible, such information includes but is not limited to the resource utilization rate of the machine, the operation status of the instance service, some necessary business statistics information, etc.
- Cookie. In order to keep the site working properly, we store a cookie file in your browser containing an identifier, the name of the site, and some numbers and characters.
Our use of collected information
We will collect and process your personal information with your consent in order to better serve you with our products. This information will be used specifically for:
- Establish a quick and easy way to get in touch with you
- Operate, maintain and improve our products
- Enhance your experience with our products by providing suggestions, soliciting feedback, and better communicating and advertising to you
- Responding to your comments and questions and providing technical support and customer service
- Comply with applicable laws, rules or regulations, cooperate and defend legal claims and audits
- Planning and organizing corporate events
Sharing and disclosure of personal information
We will not disclose your personal information to third parties, except in the following circumstances:
- Marketing. With your consent, we disclose your information to third parties for their own marketing purposes in accordance with their separate privacy policies;
- Third Party Services. Third party vendors, consultants or other service providers who work for us and need access to your information to do their jobs;
- Aggregated or anonymized data. We may share your non-directly aggregated or anonymized information with third parties;
- Compliance with Laws. We may publicly disclose your personal information when required to do so by law, legal process, litigation or mandatory requirements of governmental authorities;
- Business Transfers. Any business transfer, merger, financing, acquisition or dissolution transaction in the event of a sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company.
Your legal rights to personal information
You may access or modify your personal information in the following ways:
- You can contact us at [email protected] to review or correct your personal information;
You can delete your personal information in the following ways:
- Cancellation of account. You can cancel your account by contacting us at [email protected], and we will complete the cancellation within 15 business days;
- Deletion of Personal Information. You can make a request for deletion in the following cases:
- If you find that our handling of personal information violates laws and regulations;
- If we collect or use your personal information without your consent;
- If our processing of your personal information constitutes a material breach of our agreement with you;
- You no longer use our products and services.
Security of your personal information
The information we collect about you is stored on servers in mainland China. We take all reasonable and appropriate measures to protect your personal information against loss, misuse, and unauthorized access, disclosure, alteration, and damage.
Updates to the Privacy Policy
This Privacy Policy is subject to change and we will post updates through the company's official website. For major changes, we will provide a more prominent notice in advance.
Contact us
If you have any questions about the content of this policy, please contact us at [email protected] and we will respond to your questions as soon as possible.